Welcome

Welcome to the new and improved pierless.com! We didn't want to live in a world where a drone could deliver groceries, but chefs were still placing orders by fax. So, we designed a website that combines the convenience of e-commerce with the industry expertise that we built our name on. The result is an online ordering platform that allows you to browse and search all our offerings or to place an order in under 60 seconds flat.

FAQ

Who can I contact for help?

Please email us at pierlessfishsales@baldorfood.com with any questions or call (718) 222-4441. At this time, email is the preferred means of reaching us and the email address is monitored between 7 AM - 11 PM Monday - Friday. We appreciate your understanding.

What is the cut off time for next day delivery?

For local Home Delivery customers, online orders need to be placed by 12:00 PM EST for next day delivery, Monday - Friday. Orders placed after 12:00 PM EST on Thursday, will be delivered Monday.

For customers requiring National Shipping, order cut-off is also 12:00 PM EST  for the date selected in your cart, Tuesday-Friday. The earliest day items ordered after 12:00 PM EST Thursday will be delivered, is the following Tuesday.

When will I get my delivery?

For local Home Delivery customers, deliveries are made between 11 AM -7 PM.
For customers requiring National Shipping, delivery windows will be dependent on UPS capabilities on the day of delivery.

Where do you deliver to? Home Delivery vs. Nationwide Shipping

Pierless Fish offers two ways for you to receive your delivery, depending on where you live.

Since spring 2020, we’ve offered local delivery to nearby NY area fish lovers from our fleet of refrigerated trucks, delivering to Manhattan, Brooklyn, and select areas of Queens, The Bronx, Westchester, Staten Island, and New Jersey – oftentimes with next day delivery.

For all other customers, we have added nationwide shipping to our offerings. Now, everything that’s available on our website can be sent straight to your home, restaurant, or place of business, as fast as the trucks can get them there via UPS overnight shipping.

To find out the delivery method available for your zip code, please use the zip code checker found HERE

 

Is there an order minimum and are there delivery fees?

Our minimum order value is $100.

Delivery is always free without any additional fees for orders above $100.

For National Shipping via UPS, customers are responsible for shipping costs, which will be calculated before ordering, at the time of checkout.

 

How do I pay for my order?

Pierless Fish orders are paid for by credit card during the checkout process. There are no costs associated with creating your account, and payment information is only required during the checkout process. 

Can I freeze my delivery?

While the majority of our fish is sent fresh, we carry frozen items, too. The item’s fresh or frozen status will be listed on its ordering page. Upon arrival, frozen items should be immediately placed in the freezer, unless you’re planning to thaw and cook them within the next day. Items sent fresh have never been frozen, and therefore, can also be placed in the freezer upon arrival.